What are examples of questions that can help you understand a person as a unique individual during initial planning? (Select one)

GHC will provide services in a manner that supports each person’s preference, daily needs, and activities and accomplishment of the person’s personal goals.

Person-centered service planning and delivery identifies what is important to the person and respects their history, dignity and cultural background.

Providing opportunities for decision making and choice are NOT part of person-centered planning.

Person-centered service delivery promotes inclusion and participation in the person’s community as desired by the person.

The person’s needs, interests and preferences are NOT important.

Opportunities for self-sufficiency and developing and maintaining social relations is part of person- centered service delivery.

Which of the following are examples of financial exploitation? (Select all that apply)

I am a mandated reporter of abuse and neglect.

Mandated reporters must report suspected vulnerable adult maltreatment immediately (within 24 hours).

It is acceptable for the mandated reporter NOT to report abuse or maltreatment.

Mandated reporters are protected from retaliation by facilities and persons if they report in good faith.

You may make an internal report to the service coordinator or program director.

If you are not sure maltreatment is actually taking place, it is better NOT to report.

Failure to provide appropriate health care can be considered maltreatment.

A report should include enough information to: (Select one)

If you know or have reason to believe a child is being or has been neglected or physically or sexually abused within the preceding _______ year(s), you must immediately make a report. (Select one)

If you provide care to children served by GHC, you are legally mandated to report and cannot shift the responsibility of reporting to anyone else at GHC.

In the event Global Home Care has reason to know that an internal or external report of alleged or suspected maltreatment has been made, no further action is required by Global Home Care.

“Immediately” means as soon as possible but in no event longer than 24 hours.

A mandated reporter who knows of or has reason to believe a child is or has been neglected or physically or sexually abused and fails to report is guilty of a misdemeanor.

The program may retaliate against the reporter even if the report was made in good faith.

The client is NOT allowed to take part in the planning and evaluating of their services.

The client has a right to have their personal, financial, service, health and medical information kept private.

The client has a right to be treated with courtesy and respect.

The client may NOT have access to their records and recorded information that the program has about them as allowed by state and federal law, regulation, or rule.

The client has the right to be free from prejudice and harassment regarding their race, gender, age, disability, spirituality, and sexual orientation.

A proper informed consent to release information must including which of the following factors?

At the time that consent is being obtained, staff must tell the person and/or legal representative why the information is being obtained and how they intend to use the information.

GHC Care is NOT required to notify the person and/or their legal representative of our data policy at the time of service initiation.

Data created prior to the death of a person retains the same legal classification after the person’s death that it had before their death.

Consent to release information does NOT have to be given, but not doing so may affect the program’s ability to provide needed services to the person.

Individuals may NOT request copies of their records.

Which of the following are NOT examples of abuse? (Select one)

Lying on a timesheet is fraud.

Failure to return an overpayment is fraud.

Giving or receiving kickbacks are NOT an act of fraud.

Signing a timesheet before the hours are actually worked is considered fraud.

Any employee and/or manager can file a claim of fraud, abuse or waste to GHC whistleblower hotline.

The employee can only be paid for work done when the employee is physically present and providing care for the client.

The employee CAN work when the client is in the hospital or in school.

The employee CANNOT submit a timesheet for hours not worked.

A formal grievance must be filed when the client or responsible party feels that an issue or complaint has not been or cannot be resolved through informal discussion.

Grievance reports must be submitted in writing to the service coordinator.

After a grievance report has been filed, it will be reviewed and responded to the client or responsible party within 3 days.

If the client, responsible party, or legal representative is not satisfied with the resolution of the grievance, they may bring their compliant Global Home Care’s CEO.

People served by this program do NOT have the right to respectful and responsive services.

Service coordinators will provide assistance to the client or responsible party throughout the grievance process, if and when needed.

Notice of temporary service suspension must be provided on the first day of service suspension.

Global Home Care does NOT need to document the actions taken to minimize the need for service suspension.

Global Home Care must notify the person or the person’s legal representative of the intended temporary service suspension in writing.

An individual has the right to return to their receiving services based on a review conducted by the individual’s support team or expanded support team.

A notice of termination from the program must be provided in writing.

A notice of termination of basic 245D services must be provided at least 30 days prior to the proposed effective date.

The program is NOT required to document the actions taken by the program to minimize or eliminate the need for service termination.

If a service termination occurs, the program will work with the person’s support team or expanded support team to develop a reasonable alternative to protect the person and others.

Chemical restraints are a prohibited procedure because: (Select all that apply)

Which of the following are prohibited procedures? (Select one)

Which of the following are employee self-care strategies? (Select one)

GHC endorses the use of positive support strategies to de-escalate a person’s behavior before it poses a risk of physical emotional, or mental harm to self or others.

Staff are allowed to physically control the client’s behavior (i.e. restraining them, placing them in a time-out, secluding them).

An example of a positive support strategy is speaking calmly with reassuring words, considering one’s volume and tone, and non-verbal communication.

As identified in Prohibited Procedures section, chemical restraint is defined as the means the administration of a drug or medication to control the person's behavior or restrict the person's freedom of movement and is not a standard treatment or dosage for the person's medical or psychiatric condition.

Emergency use of manual restraint means using a manual restraint when a person poses an imminent risk of physical harm to self or others, and it is the least restrictive intervention that would achieve safety.

An alternative to manual restraint that Global Home Care staff may use is asking the individual and/or others whether they prefer to move into a different area where they may feel safer and/or comfortable.

Mechanical restraints restrict freedom of movement.

Which of the following are strategies that can help reduce the risk of sexual violence for individuals with developmental disabilities? (Select one)

An “incident” is an occurrence which involves a person and requires the program to make a response that is not part of the program’s ordinary provision of services to that person.

If an incident occurs, employees should keep the information from the responsible party.

Incidents should be reported by submitting a completed incident report form AND calling Client Services.

Incident reports will be maintained in the person’s record.

If the employee believes that a person is experiencing a mental health crisis, one should NOT call 911 or a specific mental health worker if the individual has one.

As defined by the state laws, someone who has a developmental or intellectual disability may not have the ability to consent to sexual activity.

Within each different type of relationship, it is important to understand what types of mental and emotional feelings, physical touch, and communication is appropriate.

One should NOT encourage the concept of, “My body, my choice.”

When following the “Check, Call, Care” rule in the event of an emergency, “Call,” refers to telephoning 911.

Third degree burns are the most serious type of burns.

When dealing with bodily fluids, one must always remember universal precautions.

Shock can occur when a person has a serious injury or illness.

You must discuss the actions necessary in the event of an emergency with the responsible party.

Staff must report any signs of possible infections or symptoms of communicable disease(s) that a person receiving services is experiencing to the responsible party.

When cleaning a contaminated surface, it is NOT important to use gloves.

Staff must use a mask and eye-protections if splashing of infectious materials is possible.

It is the responsibility of the participant or other involved party to make sure gloves are available.

I can administer the person’s medication, even if I’m not assigned to responsibility to do so in the person’s coordinated service and support plan (CSSP) or the CSSP addendum.

“Medication” refers to a prescription drug or overt-the-counter drug and includes dietary supplements.

“Over-the-counter” means a drug that is NOT required by a federal law to bear the statement, “Caution: Federal law prohibits dispensing without prescription.”

I must report concerns about a person’s self-administration of medication or treatment.

“Medication administration,” means following the procedures to ensure that a person takes their medication and treatments as prescribed.

If I am under the influence of drugs and/or alcohol while providing services to the client, I understand that I will be terminated.

Employees must be free from the abuse of prescription medications.

The use, sale, manufacture, distribution, or possession of illegal drugs while providing care to persons receiving services will result in corrective action up to and including termination.

GHC can/will notify the appropriate law enforcement agency when they have reasonable suspicion that I have illegal drugs in my possession while on duty.

Knowledge of common practices, viewpoints, and customs provides a foundation for a strong caregiver-client relationship.

You should consider the person’s proper form of address when planning or providing 254D services.

You should NOT consider the person’s food customs when planning or providing 2545D services.

All Global Home Care 245D employees are fully trained and considerate of the individual’s specific culture when providing 245D services.